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“We want all our participants to leave with the confidence to instantly diagnose and repair any possible technical problem. We believe that professional, well trained technicians are a necessity to set your business apart in an industry that demands service excellence”.


About Marcel

Marcel has been Dewhot’s Technical Manager 7 years. He manages a dedicated technical team who provide exceptional after-sales service. He is responsible solving ALL the technical problems that arise with our product range. Marcel has extensive experience and works very closely with our manufacturers in the continuous enhancement of our products and development our gas water heating technology. Marcel holds a degree in Chemical Engineering and is a Registered Domestic LPG Installer.

What to expect on the day

8:00 – 8:30
On Arrival (Tea, coffee and Muffins)

8:30 – 9:30
Different types of Gas Geysers and their uses

Diaphragm Activated Range (Type D)
5L Low Pressure (Type A)
5L Low Pressure (Type B)
12L Low Pressure
12L Constant Temperature
16L Constant Temperature
20L Room Sealed Fan Forced (Type C)

9:30 – 10:00

10:00 – 10:30
Break (Tea, coffee, sandwiches)

10:30 – 12:00
Getting to know your Gas Products
(features and parts)

Diaphragm Activated
5L Low Pressure
12L Low Pressure
12L Constant Temperature
12L Constant Temperature
20L Room Sealed Fan Forced

How to get the best out of your gas geysers

12:00 – 12:30

12:30 – 13:00
Break (Tea, coffee, light lunch)

13:00 – 15:00

Diaphragm Activated
Diaphragm Activated repairs checklist
Low Pressure units 5L/12L
Constant Temperature units 12L/16L
20L Room Sealed Forced Fan

Error messages
Constant Temperature
20L Room Sealed Fan Forced

15:00 – 15:30
Solar to Gas Valve
Recommended Spares List
Weather Boxes

15:30 – 16:00
Support and Warranty Procedure


16:00 – 16:30

Help me choose my geyser

The logic tree is a tool that guides you through a series of questions to help find the gas water heater solution the would be most suitable for your individual home set up.

Take me there