Refund & Warranty policy

All Dewhot gas geysers carry a one year repair or replace guarantee ex factory (Please keep the original packaging). The warranty period is valid from the date of the certificate of compliance issued by your registered gas installer, which should correlate with the unique serial number.

A unit will only be REPLACED if the manufacturing fault cannot be repaired and:

1.It is returned to the warehouse in its original packaging
2.It has an Certificate of Compliance (with no exception)
3.It has a Proof of purchase

If Dewhot does not have a service centre or a Dewhot technician available in the area, we will pay for a call out for an authorised installer to repair or replace the unit. This call out fee will be limited to R450 excluding VAT (irrespective of distance travelled and time spent). All parts required in the warranty repair will be replaced by Dewhot.

Unit that are damaged by external factors will not qualify for the warranty (similarly these will also not qualify for a call out fee).

External factors include (and not limited to):

Dirty/impure gas
Low or flat batteries
Empty cylinders
Plumbing issues
Damaged caused by animals or insects
Damaged caused by freezing temperatures or other elements
Damaged/ faulty regulators (over-pressurisation)

If the following geysers are installed outside without a cover (or weatherbox) they will not qualify for the warranty: 12L Low Pressure/ 12L or 16L Constant Temperature/ 20L Forced Fan.

Dewhot will not issue a “loan” unit but will undertake to test and fix the unit on site as fast as possible.

If the unit has proven to have a manufacturing fault, Dewhot will cover the repair and courier cost. If the fault/ damage was caused by an incorrect installation, misuse or neglect, the client will be responsible for the cost of the repair and the transport therof.

Dewhot will not be responsible for damage in transit.

Any cancellation of a “paid for order” will receive a full refund unless there is damage to the unit or unless (if courier costs were incurred, these will also be deducted). If a unit has been fitted, used and returned within 14 Days there will be a 10% handling fee (if courier costs were incurred, these will also be deducted).

After 14 days, any unit shipped will not qualify for a refund.

Any unit not fitted and signed off by a registered gas installer (with the SAQCC gas association) will not qualify for a refund or a warranty.

Units not returned in original packaging will not qualify for a refund.

Any units modified or repaired by anyone other than a Dewhot authorised technician will not qualify for the warranty.