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Giving the right advice on how to choose the right product
Distributing quality products that are continuously improved and developed
Excellent after sales service with fast remote assistance and fault resolution
A consistent positive customer experience
If you are experiencing a problem with your appliance please run through the Self checks BEFORE contacting a Dewhot Technician or logging a fault on our portal
Self checks are quick and easy and by performing these checks you can save yourself a lot of time and even avoid unnecessary call out costs. Follow the steps below
Check/replace your batteries with new Duracell D-cell batteries.
This must be done at least once a year
Check that your geyser is set up properly
Check/replace your gas regularly and check that your gas supply is connected properly
When you replace your gas cylinder perform a “gas blow off” as dirty gas can damage your appliance.
Clear any obstructions, like nests that may have been caused by animals or insects
Constant temperature units require the pilot burner to be bled off to release airlocks
Please check that your installation is compliant
Installed by a qualified and registered LPGSA installer and issued with a Certificate of Compliance
Check that you have the right type product for your requirement. Single use vs multiple use or the right size for your water demand (see below)
Contact your installer to verify if the issue is actually product related by checking the plumbing, the water pressure and the gas supply.
When your installer does the inspection they must carry spares and be able to do immediate onsite repairs should the fault be with the product.
If your installer is unable to resolve the fault they need to immediately contact Dewhot while onsite so that one of our technicians can run through the remote diagnostic process
If the product is within the warranty period and the fault has been diagnosed by a Dewhot Technician as a manufacturer fault then follow the Warranty Claim Process.
If your installer does not contact the relevant Dewhot branch while onsite for assistance, or does not arrive with spares or they do not log the fault on the warranty portal…
then Dewhot cannot take responsibility for slow turnaround times
We understand the frustration caused by intermittent or no HOT WATER but please conduct any claim with decorum. Dewhot reserves the right to terminate communication or negate the warranty due to profanity, mistreatment, false claims or accusations made in person, telephonically, via email, social media, or any other way. False claims could result in legal action.
Familiarize yourself with the Terms and Conditions and verify that your product is within these terms.
Is your product still within the Warranty Period
1 year from the date of purchase
Warranty only covers manufacturer faults
Your warranty will not be valid without a COC from a qualified LPGSA installer
Installations must be carried out by qualified professionals in their respective fields such as gas, plumbing or electrical.
Incorrect installations can disrupt the product performance and cause the geyser to malfunction. This is not considered a manufacturer fault.
Your warranty will not be valid if your product is installed outside without a weatherbox
Your warranty will not be valid if the warranty seal has been removed. Installers need to get authorisation from a Dewhot technician