Dewhot Warranty Procedure

How Our Warranty Works

If you’re experiencing an issue with your appliance, please complete the relevant self-checks before contacting your installer or logging a fault with a Dewhot technician. Self-checks are quick and easy — and can save you time, unnecessary call-out fees, and frustration. If you haven’t registered your appliance, please do so on our Warranty Portal before proceeding.

Step 1: Perform Basic Self-Checks

Gas Water Heaters

Before calling your installer, please check the following: Watch Video

Replace your batteries with new Duracell D-cell batteries.
If you have a fan-forced unit, check that it’s plugged in and receiving power.
Ensure your gas cylinder is connected and you have enough gas. If you have two cylinders make sure the change-over switch points to the full cylinder.
If you’ve just replaced your gas bottle, perform a gas blow-off to avoid over-pressurisation faults.
Clear any obstructions (e.g. nests or insects) from the flue or airways.
If your water flow has decreased, clean the water inlet sieve.
Confirm that your unit was installed by a certified LPGSA installer and issued a Certificate of Compliance (COC).
Make sure your appliance is registered on the Warranty Portal.

Gas Space Heaters

Before calling your installer, please check the following:

Ensure your gas cylinder is connected and you have enough gas. If you have two cylinders make sure the change-over switch points to the full cylinder.
If you’ve just replaced your gas bottle, perform a gas blow-off to avoid over-pressurisation faults.
Check that the heater is plugged in and the socket has power.
Check that the air filter at the back is clear of dust and debris.
Ensure the back of the unit has enough clearance from walls or furniture for proper airflow.
Confirm COC issued by a registered LPGSA installer.
Ensure the unit is registered on the Warranty Portal.

Gas Hobs

Before calling your installer, please check the following:

Replace the battery with a new Duracell D-cell battery.
Ensure your gas cylinder is connected and you have enough gas. If you have two cylinders make sure the change-over switch points to the full cylinder.
If you’ve just replaced your gas bottle, perform a gas blow-off to avoid over-pressurisation faults.
Clear any obstructions in the burner jets from food or fat buildup.
Confirm installation by a qualified LPGSA installer with a valid COC.
Ensure the unit is registered on the Warranty Portal.

Watch the How to Videos

Basic Self-Checks for Your Gas Geyser | Troubleshooting & Maintenance Tips

Blow off your cylinder gas

How to Clean the Air Filter on Your Dewhot Space Heater

Clean out your water inlet sieve on your gas geyser

Step 2: Verify the Fault

Contact Your Installer

Once you’ve completed the relevant self-checks, contact your installer to confirm whether the issue is related to the installation or the product.

For geysers, the installer must also check plumbing and water pressure.
Installers should arrive prepared with spare parts to complete repairs if needed.
If they can’t fix the fault onsite, they must contact a Dewhot technician while still onsite for remote diagnostics.

Step 3: Confirm Manufacturer Fault

If the product is within the 2-year warranty and the issue has been confirmed by a Dewhot technician as a manufacturer fault, your warranty claim can proceed.

Important: Dewhot is not responsible for delays caused by:

Installers arriving without spares
Installers failing to contact Dewhot while onsite
Faults not being logged via the Warranty Portal

What Affects Your Warranty Status

If the product is NOT within the 2-year warranty period
If the unit was NOT installed by a qualified LPGSA installer with a valid COC
If the installation was NOT done by a qualified professional in plumbing, gas, or electrical (as required)
If the appliance is NOT registered on our Warranty Portal
If the warranty seal is NOT intact (if removed, prior authorisation is required)
If the geyser was NOT installed in a weatherproof box when placed outdoors
Incorrect installations or misuse are not covered under warranty.
Please read the warranty terms for more detail

Read the Dewhot Warranty Terms

Terms

Important Conduct Notice

We understand how frustrating a lack of hot water can be. However, we ask that all warranty claims be handled respectfully.

Dewhot reserves the right to withdraw warranty support or communication in cases of:

Profanity or mistreatment
False accusations or claims
Abusive behaviour via phone, email, in person, or on social media

False warranty claims may result in legal action.