0
Quality Gas Geysers, Stoves and Heaters
X

Screen Size: 320 480 600 768 992 1200 1300 1400

The Dewhot Difference we care, we share, we evolve

Giving the right advice on how to choose the right product

Distributing quality products that are continuously improved and developed

Excellent after sales service with fast remote assistance and fault resolution

A consistent positive customer experience

How our warranty works

If you are experiencing a problem with your appliance please run through the Self checks BEFORE contacting a Dewhot Technician or logging a fault on our portal

Self checks are quick and easy and by performing these checks you can save yourself a lot of time and even avoid unnecessary call out costs. Follow the steps below…

Step 1

Self checks

Check/replace your batteries with new Duracell D-cell batteries.

This must be done at least once a year

Check that your geyser is set up properly

Check/replace your gas regularly and check that your gas supply is connected properly

When you replace your gas cylinder perform a “gas blow off“ as dirty gas can damage your appliance.

Watch Video

Clear any obstructions, like nests that may have been caused by animals or insects

Constant temperature units require the pilot burner to be bled off to release airlocks

Please check that your installation is compliant

Installed by a qualified and registered LPGSA installer and issued with a Certificate of Compliance

Check that you have the right type product for your requirement. Single use vs multiple use or the right size for your water demand

Troubleshooting your geyser : Self checks

How to blow off dirty gas

The Dewhot Bucket Test : Determine your flow rate

Step 2

Verify the fault

Fault
verification

Contact your installer to verify if the issue is actually product related by checking the plumbing, the water pressure and the gas supply.

When your installer does the inspection they must carry spares and be able to do immediate onsite repairs should the fault be with the product.

Remote
Diagnostics

If your installer is unable to resolve the fault they need to immediately contact Dewhot while onsite so that one of our technicians can run through the remote diagnostic process

Manufacturer
Fault

If the product is within the warranty period and the fault has been diagnosed by a Dewhot Technician as a manufacturer fault then follow the Warranty Claim Process.

Delays

If your installer does not contact the relevant Dewhot branch while onsite for assistance, or does not arrive with spares
or they do not log the fault on the warranty portal…

then Dewhot cannot take responsibility for slow turnaround times

We understand the frustration caused by intermittent or no HOT WATER but please conduct any claim with decorum.
Dewhot reserves the right to terminate communication or negate the warranty due to profanity, mistreatment, false claims or accusations made in person, telephonically, via email, social media, or any other way. False claims could result in legal action

Step 3

Warranty Validity

Is your product still within the Warranty Period

1 year from the date of purchase

Warranty only covers manufacturer faults

Your warranty will not be valid without a COC from a qualified LPGSA installer

Installations must be carried out by qualified professionals in their respective fields such as gas, plumbing or electrical.

Incorrect installations can disrupt the product performance and cause the geyser to malfunction.

This is not considered a manufacturer fault.

Your product must be registered on our Warranty Portal

Your warranty will not be valid if your product is installed outside without a weatherbox

Your warranty will not be valid if the warranty seal has been removed. Installers need to get authorisation from a Dewhot technician

Warranty Policy
Help me choose my geyser
X

The logic tree is a tool that guides you through a series of questions to help find the gas water heater solution the would be most suitable for your individual home set up.

Take me there